Was charged an additional $360 for insurance without prior notice.

The waiting time for a rental car at Los Angeles airport is quite long, almost an hour and a half. The rental procedures are very simple, but I was required to add the road safety insurance. I booked a standard-sized SUV like the Grand Cherokee, but they only had a Chevrolet of the same class, which has smaller space and less power. This was noticeable as soon as I hit the highway. Additionally, on the seventh day of usage, the air conditioning stopped working without any warning. Since I had to return the car in two days, I didn't bother to exchange it. I advise that renting a Japanese car might be more reliable.

The staff were friendly, the car was in good condition, great value for money, everything went smoothly

Counter staff sold me misrepresented insurance.. told me I don’t have insurance for scratches and my collision insurance doesn’t cover for it.. when I receive my receipt.. it’s for premium road side assistance.. I decline to make payment for it and will lodge complaint against it.

Long line waiting pick up and check in for car. Staff very pushy trying to sell extras eg. more insurance, roadside assist, pore mpaids petrol option. Once check in complete all was good. Car clean, and in good serviceable condition. Good value for money.

Easy to use on line booking. Available offer made reservation more affordable. Good choice of cars, companies and prices.