Los Angeles - San Francisco - Los Angeles - Palm Springs - San Diego - Los Angeles

There is no communication between customer service agents. The guy at the airport was indifferent and showed no consideration for a lady picking up the car. He didn't mention the bank card discount. Without a chat history on WeChat, it would be difficult to prove anything. Two days after renting the car, I wanted to extend the rental. I contacted their customer service online, but it was like the store was closed - no response all day. Luckily, I reached them through the app platform. Otherwise, it would have been a disaster. As fellow Chinese, why make things difficult for each other? This company's prices are not low compared to others. They even asked to switch cars with me, and when I agreed out of goodwill, they turned their back on me. Not all promises made over the phone were kept. So, don't bother being nice to people who won't appreciate it. It's purely a transaction.

Satisfied

It felt like renting a tractor. All four tires were worn down to the steel wires. At 70 mph, the entire car shook. It was very dangerous! Called the rental company throughout the trip, but no one ever picked up! Couldn't reach anyone. Never renting from this company again.

The car is new and the staff are responsible.

Great car, excellent service!