I booked a Ford but got a Kia instead. The car's battery was dead and we couldn't start the car, waiting in the rest area for nearly two hours for assistance. When the rescue arrived, they neither fixed nor replaced the car, just jump-started it and told us to call for help again if it wouldn't start. We had to avoid turning off the engine or seek help from others (otherwise we'd waste too much time). When we tried to change the return location, we were wrongly informed that we could return the car before 19:00. We arrived at 18:10, only to find out the return place closed at 18:00. Unable to return the car and with a dead battery, the rental company rudely demanded we return it to the airport, some 30 miles away. At the airport, the rental company was indifferent. This rental company does not acknowledge the all-inclusive price from the booking platform; I've booked three times and was charged extra each time. Showing them the booking confirmation didn't help; they claimed it was an issue between us and the booking platform.