The overall trip was enjoyable and the car was quite comfortable.
The problem was at the airport during car pickup; the staff were not familiar with their tasks, causing a delay of one to two hours.
We had booked two cars suitable for drivers aged 25. However, the staff on site insisted that our model (a Nissan Qashqai) required drivers to be 27 years old. Since we were not 27, they demanded an additional charge of 18 euros (134 RMB) per day, without showing any price list. (Even if the age requirement wasn't met, the additional charge should have been similar to domestic rentals, which is about 10 lira per day, approximately 20 RMB per day.) This charge seemed suspiciously high, raising doubts that the staff might be pocketing the extra fee.
Upon showing him the email and the app order clearly stating the age requirement, he stubbornly insisted on the additional fee. When we couldn't resolve it, we contacted the car rental's customer service, but surprisingly, no one answered the phone calls. It was daytime and yet we couldn't get through. Instead, we got an immediate response via the app's online customer service using three phones at once. It's unclear what the emergency hotline is for.
Finally, a Chinese customer service representative contacted the staff in Turkey, allowing us to pick up the car for free.
It wasted a lot of our time. Seven people dragging seven or eight suitcases were stranded like fools. If there's a next time, I would likely not choose this rental company again.
It was my first time renting a car and I had no experience. The staff didn't thoroughly inspect the car's exterior and condition with us when we picked it up. They should have checked together with us and provided a checklist. When returning the car, they asked for this checklist and I told them I never got one. As a result, small scratches that were already there were blamed on me. On the second day, I noticed an issue with the left rear tire pressure and asked the car rental people to check it. They just reset the warning on the dashboard and said it was fine. The third day, it still showed low tire pressure, and again they just added air without thorough inspection. We ended up inspecting the wheel ourselves and found no puncture, so we drove several hundred kilometers while constantly adding air to the left rear tire. When returning the car, there was no one at the drop-off point. I called multiple times with no answer until I found someone asleep in a nearby car after about ten minutes. The night before, I had refueled but the gauge was slightly below full when we reached the airport. They charged me 50 lira for fuel, even though half a tank only cost less than 200 lira. The staff pocketed the money and marked the fuel gauge as full. The staff were indifferent and arrogant, trying to sell me insurance. Aside from a Chinese-speaking staff in Izmir who was polite, the overall experience was extremely poor. I won't rent from this company again and don't understand where their good reviews come from.
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