CAR RENTAL REVIEWS ON AVIS AT IZMIR AIRPORT, ADB

AVIS Turkey did not live up to my expectations!

Like: Everything
Dislike: Nothing special

Did not provide the reserved SUV, replaced with a smaller car.

Great service.

I was offered extra insurance when I have already paid for the full coverage with Easy Rentals. Apparently, to get my full insurance, I would have to call the police in Turkey, which might refuse to report the minor accident. Extra full insurance for 13euro a day, would save me this trouble. This is what I've heard from Avis Staff. Honestly, it sounds like trying to squeeze money out of me for things that I'm not sure even make any sense. Staff isn't great. Few things are explained to you. I received my contract and walked for 15 minutes in 40C to get my car. There was a mistake, and I had to go back to get my contract remained. Nobody even said sorry or made any effort to apologise. The car was new but greatly scratched on the bumper and front. Cleanliness inside wasn't perfect- pieces of carton inside the car etc...

Downgraded car? Never heard of this before. Booked online but was told there were no cars available.

It's okay, the car I booked was unavailable

The service attitude was very good. However, the price of the reserved safety seat and the second driver's fee were three times higher than what was requested at the time of pickup. After three flights, I was extremely tired and delayed nearly three hours at the airport. Problems couldn't be solved through international calls, so I was forced to pick up the car. The rental company promised to resolve this after I returned home, but after a month, they are still stalling. When changing the car at Sabiha Gokcen Airport, the staff couldn't speak English, and there was no formal return receipt. I had to struggle to get a handwritten note in the local language. This was still with Avis.

They change tactics during the paperwork process to make you buy additional things.

The young lady at the pickup point (garage) was very courteous, patient, and answered all our questions (despite her limited English). The staff at the drop-off point were also very helpful. Initially, we didn't know where to return the car, but the lady at the airport terminal personally escorted us to the return point and handed us over to the on-duty staff.

Communication was a bit difficult due to language barriers.

The pickup location is very prominent, you can see it right after exiting the airport. Since the reserved model was not available, they upgraded us to a BMW. The staff said I would love this model, and it was indeed very easy to drive.

Excellent, the rental process was completed in 20 minutes, everything went smoothly, and it felt secure!

On the way to return the car, after refueling and washing it at a gas station, the car broke down. The steering wheel locked up and it was undrivable. The gas station staff couldn't figure it out either, and we had to get help from a nearby car dealership for repairs. Despite multiple attempts, I couldn't reach the rental company, and they even said the car wasn't rented from them. Contacting the booking platform also didn't help as they couldn't reach the rental company. It's confusing how the information was listed on your website. To this day, I haven't received any response on whether the car was successfully retrieved.

Very satisfied

Very good

Waiting time was too long

Easy pickup, very friendly service…

We returned the car a day early. The service was great and very convenient.

Very good.