1. They did not recognize the NZTA certified translation. They insisted on a different format from the QEEQ platform, which was just an A4 paper, even though the content was the same. In the end, they only glanced at it and handed it back to me. The service is far worse compared to AVIS and HERTZ.
2. On the day of rental, the Auckland domestic terminal was staffed by a lady who appeared to be of Indian descent. She greeted Westerners enthusiastically but was indifferent towards Chinese customers.
3. The Thrify website clearly states that they accept NZTA certified translations, so why was the Thrifty Auckland domestic rental point so difficult?
4. Despite the difficulties during pickup, the return process was relatively smooth.
The Indian guy at the pickup location said extra insurance was needed, costing over 90 NZD for two days. The car was switched to a Ford RANGER pickup truck, which was very different from the Toyota RAV4 I booked. The truck was good but too large, and the trunk was replaced with a truck bed, which was quite amusing.
The upgrade gave us a much larger car, which took some getting used to.
About QEEQ:10.0/10
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