Damaged car and tried to get us to upgrade our cover!

The paperwork took an hour. Initially, they said there was no automatic transmission available, then they gave me a diesel Renault. The problem with this big car was that I couldn't drive it out of the parking lot, so I had to come back and exchange it. It was quite a hassle. Even though I had already bought full insurance, they still made me buy insurance. Since I don't understand Spanish, they said it was a deposit that would be refunded. I was with my child, so I signed it. Later, when I asked the rental company, they confirmed I already had full insurance. Just a reminder, do not sign if the amount doesn't match when you pick up the car!

Had to wait an hour in line to handle the rental, by the time we finished, it was already dark.

Excellent service, the Spanish guy was very nice.

The return office was closed and we were sked to drop off the key in a box. This leaves the customer feeling insecure as the vehicle isnt checked for scratches etc.

The process was painless

The guy on our return was quite rude. The way he drove the rental car, the way he accused us of damaging the car. The Canadian guy when we arrived couldn't have been more friendly and helpful.

No