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+44-2035140670
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+54-2657459025
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+57-6017940262
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+60-392125422
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+52-7449800692
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+51-17009061
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+41-445514539
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+65-31585008
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+61-1800-507-258
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+90-850-390-7486
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+39-800729010
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+351-304500663
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+55-6140426960
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+33-970019487
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+972-23752163
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+49 6107 6353100
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8576212017
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8576212017
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Hertz, Barcelona Airport Car hire

Hertz 2000+ ratings, 19 reviews

Barcelona, Catalonia, Spain

6.3 / 10 Average

Best Price Car Hire at Barcelona Airport(BCN)

Last updated on: January 15, 2025

Hertz - Barcelona Airport Information, Car hire Instructions & Policies

Address

TERMINAL 1 AND 2,08820 BARCELONA,08820,ES

Telephone

902011959 / + 34 931935704/+34 647857900

Pick-up Instructions

The Hertz - Barcelona Airport car hire location is in terminal

You can walk to the counter of Hertz - Barcelona Airport car hire.

Arriving at Terminal 1 (T1): The rental counter is located on level 0, zone A. Please follow the "Car Rental" signs to reach the counter. Arriving at Terminal 2 (T2): The office is located at the open car park facing the terminal building. Exit the terminal and cross the road to find the office.

Drop-off Instructions

Return to Terminal 1 (T1): Please return the vehicle to the multi-level car park at T1. Follow the "Car Rental" signs to reach the car park. Car Park google map link: https://maps.app.goo.gl/4VbBcaxRQTfP1ptFA Return to Terminal 2 (T2): Return the vehicle to the open car park facing T2. Park the car in the Hertz area in front of the office. Google map link: https://maps.app.goo.gl/vA5vKkRWb79SE1iB8

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
07:00 -23:59
07:00 -23:59
07:00 -23:59
07:00 -23:59
07:00 -23:59
07:00 -23:59
07:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types，incl. Compact，Suv，Economy，Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 10.0266045 - 27.85 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Maserati Levante Winter-diesel-4wd, Volkswagen Touran 5+2p, Porsche 718 Boxster, Mercedes C-class, Lexus Rx, S Class, Range Rover Velar, Audi A5 Cabriolet, Volvo Xc90, Mercedes Gle, Volvo Xc60, Premium, Peugeot Partner, Vw Caddy 3m3, Peugeot Expert 5m3, Transit Custom 83m3, Crafter20m3 With Platform-diesel, Tail Lift 20m3, Iveco Daily 12m3, Bmw X5

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full Driving License issued in Spain

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
EUR 17/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
EUR 14/day
Winter tires rental
Winter tires rental
Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.
EUR 49.59/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
EUR 14/day
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
EUR 14/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:
CountriesCharges

Andorra

Austria

Belgium

Denmark

Finland

France

Germany

Gibraltar

Italy

Show More

Andorra

Austria

Belgium

Denmark

Finland

France

Germany

Gibraltar

Italy

Liechtenstein

Luxembourg

Monaco

Netherlands

Norway

Portugal

The Republic of San Marino

Sweden

Switzerland

EUR 16 per rental
When driving into Portugal please purchase a temporary electronic toll tag at the border in order to drive on Portuguese toll roads.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 670-3500 for other car models.

EUR 670-3500 for Dacia Duster,Renault Arkana Hybrid Aut,

EUR 1015 for Great Wall Ora Funky Cat,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Nissan Qashqai,

EUR 1102.53 for Vauxhall Corsa,

EUR 1106.78 for Volkswagen T-cross,

EUR 1110 for Xc60 Plug Inhybrid,Mercedes Amg Cla 45,

EUR 1162.12 for Volkswagen Golf,

EUR 1191.92 for Fiat Tipo,Renault Zoe Electric,

EUR 1200 for Chevrolet Lacetti,Volkswagen Golf,Toyota Yaris,Fiat Panda/fiat 500,Fiat 500c Cabrio,Smart Fortwo,

EUR 1400 for Mini One,Opel Astra,Toyota Auris,Seat Alhambra,Ford Galaxy 7p,Citroen C4picasso,Renault Megane,Nissan Qashqai,Opel Grandland,Renault Kadjar,Bmw 4 Series Gran Coupe,Fiat 500 Electrique,Vauxhall Insignia,Ford Kuga,Ford Kuga,Special,

EUR 1500 for Bmw Serie 5,

EUR 1508 for Renault Captur,

EUR 1600 for Ford Tourneo,

EUR 1800 for Mini Cooper Cabrio 2 Doors,Volvo Xc60,Audi A3 Convertible,Chevrolet Cruze,Ford Mustang Gt Cabrio O Similar,

EUR 1010 for Volkswagen Virtus,Ford Kuga,

EUR 1080 for Hyundai Tucson Aut,

EUR 1200 for Mini Cooper Se,Crossback E Tense,Vauxhall Corsa E,Carlo Icon E-electric,

EUR 1800 for Santa Fe,Peugeot 3008,Bmw 2 Series Active Tourer,V5 Audi Q5 Inc. Gps,Jaguar E-pace,Kuga Winter Tyres,

EUR 2000 for Mercedes C-class,Porsche 718 Boxster,Mercedes C-class,Fiat Abarth Cabrio,Premium,

EUR 2800 for Mercedes Gle,Volvo Xc90,Bmw X5,S Class,Lexus Rx,

EUR 2200 for Mercedes Glc,

EUR 3500 for Bmw X5,

EUR 3000 for Polestar 2,Polestar 2,Q1 Tesla Model Y Lr,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Aqua,

EUR 750 for Peugeot Partner,

EUR 775 for Ford Puma Hybrid,Renault Clio,

EUR 790 for Compact Elite,Volkswagen Touran,Jeep Compass,

EUR 800 for Vw Caddy 3m3,

EUR 805 for Suzuki Baleno,Toyota Auris Hybrid,Toyota Ch-r Hybrid,Citroen C4 Picasso,

EUR 840 for Bmw 118d,

EUR 850 for Tail Lift 20m3,

EUR 880 for Vw Beetle Convertible,Citroen Ds3,Volkswagen Beetle,

EUR 900 for Peugeot Expert 5m3,

EUR 950 for Crafter20m3 With Platform-diesel,Transit Custom 83m3,

EUR 1400 for MINI One,

EUR 805 for Suzuki Baleno,

EUR 1200 for Chevrolet Lacetti,

EUR 805 for Toyota Auris Hybrid,

EUR 1400 for Opel Astra,

EUR 1200 for Volkswagen Golf,

EUR 775 for Ford Puma Hybrid,

EUR 880 for Vw Beetle Convertible,

EUR 880 for Citroen Ds3,

EUR 880 for Volkswagen Beetle,

EUR 1191.92 for Fiat Tipo,

EUR 1400 for Toyota Auris,

EUR 1200 for Mini Cooper Se,

EUR 805 for Toyota Ch-r Hybrid,

EUR 1400 for Bmw 116i,

EUR 790 for Compact Elite,

EUR 1200 for Crossback E Tense,

EUR 1800 for Mini Cooper Cabrio 2 Doors,

EUR 1200 for Toyota Yaris,

EUR 1191.92 for Renault Zoe Electric,

EUR 809 for Dacia Duster,

EUR 775 for Renault Clio,

EUR 3000 for Polestar 2,

EUR 1800 for Volvo XC60,

EUR 1400 for Seat Alhambra,

EUR 1400 for Ford Galaxy 7p,

EUR 1800 for Santa Fe,

EUR 950 for Crafter20m3 With Platform-diesel,

EUR 1200 for Vauxhall Corsa E,

EUR 1400 for Citroen C4picasso,

EUR 1400 for Renault Megane,

EUR 1400 for Nissan Qashqai,

EUR 1080 for Renault Arkana Hybrid Aut,

EUR 1800 for Peugeot 3008,

EUR 1400 for Opel Grandland,

EUR 950 for Transit Custom 83m3,

EUR 805 for Citroen C4 Picasso,

EUR 1400 for Renault Kadjar,

EUR 790 for Volkswagen Touran,

EUR 1400 for Bmw 4 Series Gran Coupe,

EUR 1800 for Bmw 2 Series Active Tourer,

EUR 1800 for V5 Audi Q5 Inc. Gps,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Mercedes C-class,

EUR 2200 for Mercedes E-class,

EUR 2800 for Mercedes Gle,

EUR 2800 for Volvo Xc90,

EUR 2800 for Bmw X5,

EUR 2000 for Porsche 718 Boxster,

EUR 1200 for Fiat Panda/fiat 500,

EUR 1400 for Fiat 500 Electrique,

EUR 1200 for Fiat 500c Cabrio,

EUR 1200 for Carlo Icon E-electric,

EUR 1200 for Smart Fortwo,

EUR 1800 for Chevrolet Cruze,

EUR 1110 for Xc60 Plug Inhybrid,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Premium,

EUR 1110 for Mercedes Amg Cla 45,

EUR 1800 for Jaguar E-pace,

EUR 1010 for Volkswagen Virtus,

EUR 1400 for Vauxhall Insignia,

EUR 1400 for Ford Kuga,

EUR 1800 for Kuga Winter Tyres,

EUR 1010 for Ford Kuga,

EUR 3000 for Q1 Tesla Model Y Lr,

EUR 1800 for Ford Mustang Gt Cabrio O Similar,

EUR 2800 for S Class,

EUR 2800 for Lexus Rx,

EUR 1400 for Special,

Theft Insurance Excess differs by car model:

EUR 670-3500 for Dacia Duster,Renault Arkana Hybrid Aut,

EUR 1015 for Great Wall Ora Funky Cat,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Nissan Qashqai,

EUR 1102.53 for Vauxhall Corsa,

EUR 1106.78 for Volkswagen T-cross,

EUR 1110 for Xc60 Plug Inhybrid,Mercedes Amg Cla 45,

EUR 1162.12 for Volkswagen Golf,

EUR 1191.92 for Fiat Tipo,Renault Zoe Electric,

EUR 1200 for Chevrolet Lacetti,Volkswagen Golf,Toyota Yaris,Fiat Panda/fiat 500,Fiat 500c Cabrio,Smart Fortwo,

EUR 1400 for Mini One,Opel Astra,Toyota Auris,Seat Alhambra,Ford Galaxy 7p,Citroen C4picasso,Renault Megane,Nissan Qashqai,Opel Grandland,Renault Kadjar,Bmw 4 Series Gran Coupe,Fiat 500 Electrique,Vauxhall Insignia,Ford Kuga,Ford Kuga,Special,

EUR 1500 for Bmw Serie 5,

EUR 1508 for Renault Captur,

EUR 1600 for Ford Tourneo,

EUR 1800 for Mini Cooper Cabrio 2 Doors,Volvo Xc60,Audi A3 Convertible,Chevrolet Cruze,Ford Mustang Gt Cabrio O Similar,

EUR 1010 for Volkswagen Virtus,Ford Kuga,

EUR 1080 for Hyundai Tucson Aut,

EUR 1200 for Mini Cooper Se,Crossback E Tense,Vauxhall Corsa E,Carlo Icon E-electric,

EUR 1800 for Santa Fe,Peugeot 3008,Bmw 2 Series Active Tourer,V5 Audi Q5 Inc. Gps,Jaguar E-pace,Kuga Winter Tyres,

EUR 2000 for Mercedes C-class,Porsche 718 Boxster,Mercedes C-class,Fiat Abarth Cabrio,Premium,

EUR 2800 for Mercedes Gle,Volvo Xc90,Bmw X5,S Class,Lexus Rx,

EUR 2200 for Mercedes Glc,

EUR 3500 for Bmw X5,

EUR 3000 for Polestar 2,Polestar 2,Q1 Tesla Model Y Lr,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Aqua,

EUR 750 for Peugeot Partner,

EUR 775 for Ford Puma Hybrid,Renault Clio,

EUR 790 for Compact Elite,Volkswagen Touran,Jeep Compass,

EUR 800 for Vw Caddy 3m3,

EUR 805 for Suzuki Baleno,Toyota Auris Hybrid,Toyota Ch-r Hybrid,Citroen C4 Picasso,

EUR 840 for Bmw 118d,

EUR 850 for Tail Lift 20m3,

EUR 880 for Vw Beetle Convertible,Citroen Ds3,Volkswagen Beetle,

EUR 900 for Peugeot Expert 5m3,

EUR 950 for Crafter20m3 With Platform-diesel,Transit Custom 83m3,

EUR 1400 for MINI One,

EUR 805 for Suzuki Baleno,

EUR 1200 for Chevrolet Lacetti,

EUR 805 for Toyota Auris Hybrid,

EUR 1400 for Opel Astra,

EUR 1200 for Volkswagen Golf,

EUR 775 for Ford Puma Hybrid,

EUR 880 for Vw Beetle Convertible,

EUR 880 for Citroen Ds3,

EUR 880 for Volkswagen Beetle,

EUR 1191.92 for Fiat Tipo,

EUR 1400 for Toyota Auris,

EUR 1200 for Mini Cooper Se,

EUR 805 for Toyota Ch-r Hybrid,

EUR 1400 for Bmw 116i,

EUR 790 for Compact Elite,

EUR 1200 for Crossback E Tense,

EUR 1800 for Mini Cooper Cabrio 2 Doors,

EUR 1200 for Toyota Yaris,

EUR 1191.92 for Renault Zoe Electric,

EUR 809 for Dacia Duster,

EUR 775 for Renault Clio,

EUR 3000 for Polestar 2,

EUR 1800 for Volvo XC60,

EUR 1400 for Seat Alhambra,

EUR 1400 for Ford Galaxy 7p,

EUR 1800 for Santa Fe,

EUR 950 for Crafter20m3 With Platform-diesel,

EUR 1200 for Vauxhall Corsa E,

EUR 1400 for Citroen C4picasso,

EUR 1400 for Renault Megane,

EUR 1400 for Nissan Qashqai,

EUR 1080 for Renault Arkana Hybrid Aut,

EUR 1800 for Peugeot 3008,

EUR 1400 for Opel Grandland,

EUR 950 for Transit Custom 83m3,

EUR 805 for Citroen C4 Picasso,

EUR 1400 for Renault Kadjar,

EUR 790 for Volkswagen Touran,

EUR 1400 for Bmw 4 Series Gran Coupe,

EUR 1800 for Bmw 2 Series Active Tourer,

EUR 1800 for V5 Audi Q5 Inc. Gps,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Mercedes C-class,

EUR 2200 for Mercedes E-class,

EUR 2800 for Mercedes Gle,

EUR 2800 for Volvo Xc90,

EUR 2800 for Bmw X5,

EUR 2000 for Porsche 718 Boxster,

EUR 1200 for Fiat Panda/fiat 500,

EUR 1400 for Fiat 500 Electrique,

EUR 1200 for Fiat 500c Cabrio,

EUR 1200 for Carlo Icon E-electric,

EUR 1200 for Smart Fortwo,

EUR 1800 for Chevrolet Cruze,

EUR 1110 for Xc60 Plug Inhybrid,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Premium,

EUR 1110 for Mercedes Amg Cla 45,

EUR 1800 for Jaguar E-pace,

EUR 1010 for Volkswagen Virtus,

EUR 1400 for Vauxhall Insignia,

EUR 1400 for Ford Kuga,

EUR 1800 for Kuga Winter Tyres,

EUR 1010 for Ford Kuga,

EUR 3000 for Q1 Tesla Model Y Lr,

EUR 1800 for Ford Mustang Gt Cabrio O Similar,

EUR 2800 for S Class,

EUR 2800 for Lexus Rx,

EUR 1400 for Special,

USD for other car models.

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.1 km from Barcelona Airport

Railway Stations

10.6 km from Sants Estacio

16.2 km from Clot Rail Station

Hotels

13.7 km from Cosmo Apartments Passeig de Gràcia

13.8 km from Apartamento PAAL Ronda de Sant Pere

Other Landmarks

13.2 km from Reial Plaza

13.4 km from Plaça Catalunya

13.6 km from La Pedrera

FIND ME A CHEAP RENTAL
Map view of Hertz Store Location
coordinates: 41.3007794 2.058352

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Location Images

Hertz-Barcelona Airport-3056-store The Rental Desk
Guest Reviews

Total points： 6.3 / 10 Average

  • Vehicle condition: 1.6
  • Vehicle cleanliness: 1.7
  • Spaciousness: 1.7
  • Counter staff: 1.6
  • Pick-up location: 1.5
  • Drop-off location: 1.2
  • Pick-up time: 0-10 mins
  • Drop-off time: 10-30 mins

  • M.Withington

    Barcelona

    9.3 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    Great customer service didn't have to wait. Would defiantly book with you again
    Read More >

  • B.Battams-Scott

    Barcelona

    9.3 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    The guy on our return was quite rude. The way he drove the rental car, the way he accused us of damaging the car. The Canadian guy when we arrived couldn't have been more friendly and helpful.
    Read More >

  • J.Pearn

    Barcelona

    3 /10 Poor

    Reviewed: Saturday, January 18, 2025

    The car had 24 pieces of damage. The car was not available on pick up. The car when arrived was difficult to find. The staff were not helpful
    Read More >

  • P.Naidoo

    Barcelona

    9.3 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    The return office was closed and we were sked to drop off the key in a box. This leaves the customer feeling insecure as the vehicle isnt checked for scratches etc.
    Read More >

  • Juliet Wyclif(fe)

    Barcelona

    2 /10 Poor

    Reviewed: Saturday, January 18, 2025

    They said they close at 12pm, but when we arrived at 11am, no one was there. When we picked up the car, they upgraded us without informing, due to the language barrier we didn't know. We booked for 3800 on QEEQ, but at the rental company it became over 6000; it felt like we were completely scammed because of the language barrier.
    Read More >

  • Cora Caroline

    Barcelona

    6 /10 Average

    Reviewed: Saturday, January 18, 2025

    It took some effort to find the drop-off location. See the comments below. The drop-off was okay, I guess.
    Read More >

  • Upton Newton

    Barcelona

    6 /10 Average

    Reviewed: Saturday, January 18, 2025

    Honestly, the service was just average. I bought full insurance through Zuzuche, but they still tried to sell me their own insurance, explaining how much I might have to pay if there was an accident. The car they provided was quite old and had many scratches, so make sure to check it thoroughly.
    Read More >

  • Alma Hubbard

    Barcelona

    2 /10 Poor

    Reviewed: Saturday, January 18, 2025

    I placed my car rental order at least two months in advance, yet I had to wait over an hour to complete the paperwork and our chosen model wasn't available. Despite booking so early, they switched our car and made us wait so long. I have no idea what you guys are doing.
    Read More >

  • Marvin Curme

    Barcelona

    2 /10 Poor

    Reviewed: Saturday, January 18, 2025

    I clearly stated on my phone that I did not want any additional services, but I was unknowingly charged for insurance. This is outrageous and unacceptable! My friend rented a car from another company, Europcar, and also faced pressure to buy insurance. She asked me to translate her refusal, and although the representative was not pleased, they did not charge her for insurance. Hertz’s behavior is infuriating and disgusting! The female staff member clearly nodded and understood my request for no insurance, but the final bill still included over 300 euros for insurance.
    Read More >

  • Osborn Nico(l)

    Barcelona

    4 /10 Average

    Reviewed: Saturday, January 18, 2025

    Had to wait an hour in line to handle the rental, by the time we finished, it was already dark.
    Read More >

  • Rod Black

    Barcelona

    8 /10 Very good

    Reviewed: Saturday, January 18, 2025

    The vehicle was poorly maintained; after driving less than 100 kilometers, an AdBlue warning appeared. Not having driven a diesel before, I didn't know what AdBlue was and almost had a breakdown. Ended up spending money on AdBlue myself, which delayed my trip by nearly an hour.
    Read More >

  • Herbert Jordan

    Barcelona

    6 /10 Average

    Reviewed: Saturday, January 18, 2025

    Average service attitude
    Read More >

  • Penny DuBois

    Barcelona

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    The car rental counter is located in Terminal 2 and is clearly marked. The pickup process was simple and smooth. After completing the paperwork, you go to the parking lot and find the key counter. The process was seamless and the staff were welcoming.
    Read More >

  • Bing Smith

    Barcelona

    2 /10 Poor

    Reviewed: Saturday, January 18, 2025

    They took advantage of us not understanding English, and noted on the rental form that we chose prepaid fuel. When I questioned this, the staff claimed it was a fuel deposit for returning the car at a different location, and it would be refunded if returned full. But the bank charges showed no refund, and they overcharged by $300. No idea what the fee is! Never renting from Hertz or Thrifty again!!!! Currently trying to find out through the rental platform what the $300 charge is for.
    Read More >

  • Willie Haggai

    Barcelona

    4 /10 Average

    Reviewed: Saturday, January 18, 2025

    The paperwork took an hour. Initially, they said there was no automatic transmission available, then they gave me a diesel Renault. The problem with this big car was that I couldn't drive it out of the parking lot, so I had to come back and exchange it. It was quite a hassle. Even though I had already bought full insurance, they still made me buy insurance. Since I don't understand Spanish, they said it was a deposit that would be refunded. I was with my child, so I signed it. Later, when I asked the rental company, they confirmed I already had full insurance. Just a reminder, do not sign if the amount doesn't match when you pick up the car!
    Read More >

  • Zebulon Lena

    Barcelona

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    The store has two counters, there were no other customers in front of us, so my friend and I processed at the same time, very efficient and good service.
    Read More >

  • Ada Clement

    Barcelona

    8 /10 Very good

    Reviewed: Saturday, January 18, 2025

    The car rental customer service was a Spanish lady who tried to sell me additional insurance. Despite me showing proof that I had already purchased full coverage, she refused to look at it and exaggeratedly claimed, 'What you bought is yours, what I recommend is mine. If you didn't buy it...!' We firmly and repeatedly emphasized that we would not purchase additional insurance. We resolutely said NO! Then she got a bit angry and ignored me. After a standoff, I asked if I could get the car keys. She responded that it wasn't 3 PM yet, which was my scheduled pickup time. So, I stepped back a few steps, waited for a few minutes, and received a pickup note or possibly a contract. She vaguely pointed to the side with her hand. I assumed I had to get the keys from the neighboring window, but the lady at the neighboring window told me to go to the parking lot at the back to get the car! Apart from the unpleasant experience with the insurance upselling, everything else was fine. If I had accepted her insurance offer, the total cost would have reached 600 Euros, which is double the price!
    Read More >

  • Rosalind Wilmot(t)

    Barcelona

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    Good
    Read More >

  • Frederic Gregory

    Barcelona

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    Excellent service, the Spanish guy was very nice.
    Read More >

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