1. The shuttle bus stop at the airport was not clearly marked. We had to push our luggage around the area and only when we saw a small bus with the company logo did we realize where the stop was. 2. The rental location is actually quite a distance from the airport, not as close as described, so you should plan to spend an extra half-hour to pick up the car. 3. The place for car exchange was even more bizarre. It's in a garage with no signs and nobody knew about it. We almost missed our flight wandering around the garage. By the way, when exchanging the car, the staff just drove it away without any paperwork. 4. The final rental bill deducted $74 from my card. When I asked about the charges, I was told it was for emergency assistance and highway fees. I was speechless.

1. Many flights from China arrive at night, resulting in a large number of people renting cars and long lines, but only two counters were open. 2. The staff seemed to push for purchasing a toll pass, but there's no toll for self-driving in the western US.

Too many people in line, no Chinese-speaking staff!

Long waiting time in line

good

service is good.price competitive！will choose it next time