Vienna, Wachau Valley, Melk, Gmunden, Hallstatt, St. Wolfgang, Salzburg

Good service attitude

1. We weren't informed that we needed a pass for crossing the border, only told to show relevant documents to the police if needed, resulting in a 150 Euro fine. 2. The amount charged didn't match what was told at the location, they overcharged us by more than 3500.

Europcar pays attention to details, and the vehicle condition was excellent. Our car was almost brand new. However, the self-service pickup was slightly worrying, lacking a personal touch.

This was my first time driving in Europe, and I was worried about being scammed by the car rental company. However, the staff at Europcar in Austria and the Czech Republic were nice and patient. They also upgraded my car. During the return in the Czech Republic, the staff inspected the car and signed off.

Europcar is pretty good. Picked up the car in Vienna, the process was simple. An automatic diesel Golf. The car was very new, only 15,000 kilometers, and very easy to drive. Returned the car in Prague, and the store even helped call a taxi. No upselling, charges were according to the contract. Recommended.