Due to the rental company's shortcomings, the vehicle wasn't ready, making us wait for over half an hour. They also failed to point out previous scratches and accidents; the car was covered in water spots after washing, so we had to inspect it ourselves.
It was okay. I sensed they weren't particularly friendly towards Chinese customers, but there weren't many people when picking up the car, so it wasn't too bad.
The car pickup process was very unpleasant. The rental company staff was unwelcoming, and didn't show any effort to understand the address in Chinese Pinyin. He impatiently directed me to the garage, which was located in a public parking lot next to the Ritz-Carlton.
The staff's attitude was mediocre. When I pointed out some scratches that were not originally mentioned, the female employee got quite upset. She couldn't make a decision on her own and had to call a supervisor to confirm and make a note.
I originally booked a POLO online, but when I arrived at the store, they said the car I booked was too small for three people and asked if I wanted to change the car. I went to the parking lot to check, and they had arranged a FIAT500 for me, a two-door small car, and the back seats couldn't accommodate anyone. After further communication, they finally replaced it with a POLO. It's so strange, couldn't they see the model I booked in the order? There was a language barrier, so I couldn't argue with them, which wasted a lot of time. I am not very satisfied with this service.
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