Trip to Spain and Portugal

I was lucky to get a new car with only 14KM mileage. I drove carefully with no issues, and the inspection staff was friendly when I returned the car. Everything went smoothly.

1. Picking up the car went relatively smoothly. The staff weren't very enthusiastic but not rude either. It was okay overall. They didn't try to upsell insurance and I got the model I booked. 2. When returning the car, there was a scratch on the wheel rim (clearly an old damage). A local person returning the car with me confirmed it was an old scratch. But they claimed I caused it. I asked them for evidence and they showed me the check-out form, which indicated the car was in perfect condition when handed over. I then showed them photos I had taken beforehand, and they adjusted my bill. (Make sure to take photos and videos when renting a car). 3. I want to remind everyone again: take photos and videos when picking up the car. It could save you a lot of money. 4. Why only 1 star? Because if I hadn't provided the photos, they'd have blamed me for the scratch. This is dishonest, deceptive, and irresponsible towards customers.

The staff's English wasn't very fluent, but their attitude was nice.

The service attitude was generally satisfactory, but the work efficiency needs improvement. The condition of the provided vehicle was too poor; it broke down twice on the road, requiring two replacements, which delayed our trip by two days. Additionally, the front bumper fell off once. An unjustified deduction of 400 euros was made due to the vehicle's own issues, without any explanation or receipt, and it's unclear if further charges will be applied.

No me gusto la atención del mostrador y la entrega del vehículo. Tuve que buscar ayuda constantemente y las llaves nunca las habían mandado para retirar el auto Todo el tiempo quisieron venderme la Póliza por seguro total y me dijeron que cualquier problema yo tenía que pagar y después reclamar a Uds. eso no me gusto nada.