When returning the car, an employee came to handle it, but they didn't confirm my identity. After inspecting the car, there was no paperwork signed, which felt unreliable.

Went to pick up the car at the scheduled time, but the store was closed. I contacted the rental service and they took a long time to reply. Eventually, I reached the store staff myself.

Upgraded the car model, no extra charges for now, offered free airport drop-off. There are only two pickup locations in Aqaba, but neither is at the airport or the land border crossing

Staff was asleep as we arrived at midnight

1. The Amman pickup store had relocated without any notice. Luckily, the taxi driver was helpful and continuously asked around, eventually guiding us to the correct location. 2. The reserved Duster, despite having only 60,000 kilometers on it, was in poor condition. It wouldn't start initially and needed a new battery to ignite. The left rearview mirror was broken and couldn't be adjusted, the horn didn't work, the radio was unusable, and the cigarette lighter socket stopped working after a while. The car's interior was dirty and lacked complete accessories. 3. The store initially intended to replace it with a Toyota Corolla at the same price. 4. The drop-off location in Aqaba was incorrectly marked, showing it in the city center instead of near the border. Fortunately, we asked the hotel owner in advance. 5. The provided phone numbers were unreachable. However, the staff were friendly, spoke good English, and there were no extra charges. Overall, the service and vehicle quality were very different from Avis in other countries.