San Francisco - Highway 1 - Los Angeles

At the store, they tried to sell me insurances and drop-off fees that I had already bought. Felt cheated.

Picking up the car took a very long time because there were no cars available at the rental company. We waited for over two hours, which delayed our trip.

Thrifty's human-computer interaction machines are very user-friendly. If you have already booked a car, you can have a video call with the company representative directly on the machine. It’s as good as talking to a real person, and everything can be done in a few minutes without having to queue at the counter. It’s surprisingly advanced and convenient.

The car broke down on the second day, and we spent a whole day waiting for a replacement. Very inefficient.

During the rental period with this company, some toll fees were not settled through the rental company but were instead billed to the address on the driver's license by the toll department. We incurred a toll fee of just over $3, which the rental company did not settle for us. The bill was sent to an address in our home country that we do not frequently stay at. Each time the toll department sent the bill, it added additional fines, and by the time we saw it, the fine had increased to $100. We resolved this by negotiating via email with the U.S. toll department, which finally waived the fines. This kind of issue does not happen with other large rental companies and is very prone to causing problems.