The car provided was very different from the one I booked. When returning the car late at night, the staff tried to extort me by pointing to an old damage on the car and claiming I caused it, demanding compensation.
We rented three cars under three separate orders, all specified to be Chevrolet Captiva 7-seaters. Upon pick-up, we were given Changan CS35plus 5-seater cars instead. When we arrived at the designated pick-up time, the rental company informed us that no 7-seaters were available and only 5-seaters could be provided. They said if we weren't happy, we could choose not to rent. Left with no choice, we took the car, but our luggage couldn't fit. The staff then suggested upgrading to a 7-seater, which cost nearly 700 USD—an outrageous fee. We also purchased the company's full insurance with zero excess, but the car was damaged while parked. When returning the vehicle, the company outright denied that we had purchased insurance, refused to check the contract or rental agreement, and insisted we hadn't bought coverage. They forcibly charged us for the damage. The service was extremely rude. We strongly advise against choosing this rental company. Out of all the countries we've traveled to, this was by far the worst car rental experience ever. Avoid at all costs.
Got made to buy insurance that was twice as expensive as the car rental. They claim it’s because we booked through a third party and get bad rates. Extremely inefficient car pick up and drop off process - the person whole checks you in then takes you to the car before coming back and doing the next customer. Waited 90 minutes. Also had to wait for someone to inspect the car when dropping off - took around 45 minutes.
About QEEQ:8.0/10
Won’t be booking through this company again as insurance isn’t included and isn’t an option, so we ended up spending the same amount on insurance (or in this case almost twice as much) as we did on car hire through QEEQ. Absolutely ripped off and ruined the whole process. Over $600 AUD to hire a Suzuki hatchback for 4 days is not good value
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