Excellent

Average, not as good as Hertz in New Zealand. Not mentioning the lack of Chinese service, they have car delivery in New Zealand.

It was okay. The staff at the front desk were a bit strange. I had already purchased the highest level of insurance on the platform, but when I got there, they asked if I wanted to add even more insurance. For safety reasons, I agreed to buy their highest level, which cost an extra 40 AUD. They also asked if I wanted to pay 19 AUD for a benefit that covers tunnel and highway tolls, claiming that the cost of a single trip through a tunnel or on a highway would normally be over 30 AUD, so this would be a good deal. I declined, saying I could use Google to avoid those routes. After that, the staff stopped talking and their attitude became cold. How can they serve customers like this?

There were a few people in line, but the staff was very fast.

Pickup and drop-off were quite convenient. The staff were friendly and attentive. Overall, I was quite satisfied with this rental company.