The Asian-looking male receptionist tried to add over a hundred dollars of unnecessary insurance without explanation and asked me to click 'agree.' Luckily, I noticed this by following the guidelines from the car rental website. When I asked him to change it, he added another $60 or so for GPS without any explanation again. I had to emphasize that I had already purchased and prepaid for everything I needed before he finally corrected it to zero. This is a typical case of taking advantage of Chinese customers. You can upsell, but you must explain it—this is deceptive.
There was a last-minute car change. The counter said that the reserved car was unavailable and offered an upgrade. After agreeing, went to the parking lot and found no car in the designated space. Asked a staff member and was told there were no cars left. They switched to another car and said it was the only one available, no other options. Very frustrating.
The vehicle was relatively new, pick-up and drop-off procedures were simple, and the staff was friendly.
About QEEQ:10.0/10
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