The Toyota Camry I reserved was not available on the day of pickup, so they gave me a RAV4 instead. I don't like driving SUVs; the hard seats caused back pain. The foreign female manager with tattoos and a shaved head had a very poor attitude and yelled at me. Later, I found out that the company had recently been robbed, with three cars and several thousand New Zealand dollars stolen, but that has nothing to do with me. In the end, I had to accept the SUV. The management doesn't know how to communicate or show apologies. Fortunately, the two Chinese girls who handled the reception were very polite to me, although they work under the boss's orders. It's tough for them to have this job in a foreign country. I thank them for the services they provided.
I am still waiting on my bond to be refunded it has now been 4 business days and nothing has come through. I had a great experience with staff and picking up the car and dropping off but now that I am chasing my bond refund no one seems to be responding to my emails or getting back to me which is really disappointing
The service was quite good; after returning the car, a shuttle bus directly took us to the airport. However, the car was relatively old and did not match the promise of a post-2016 vehicle.
The picture of a late model Camry is not what we were offered when we arrived. The car was 2006. This is blatant false advertising.
The matter was resolved after I complained with a 2016 Ssangyong. A shame it had to happen at all.
Like: Pick up and drop off was efficient. Car was small (as requested) and efficient (giving the extra spurt when needed).
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