Great Ocean Road Drive, Perfect Trip

A toll fee of 5 dollars was charged an extra 33 dollars as a management fee by Hertz. They are really ripping off Chinese customers, knowing you won't dispute it once you return to your country. This really leaves a bad impression of Australia.

The most reliable car rental company.

Hertz is truly a top brand, very fast and professional.

1. No explanation of pre-existing scratches on the car's body at pickup; I had to inspect and take photos myself in a poorly lit parking area. 2. No instructions on how to use the car, like opening the gas cap, high/low beam lights, or wipers. 3. No instruction on how to handle the parking ticket if the self-service return area is full (you need to get a parking ticket before entering the self-service return area). 4. They charged a 100 AUD deposit and 23 AUD for the baby seat rental on my credit card during pickup (the rental on the site was listed as 11 AUD) without notifying me or providing any receipts. I only found out when I checked the bill and called the store. 5. The staff had a terrible attitude when handling car damage after return, showing impatience and using abusive language. 6. Constant upselling to more expensive car models during pickup.

Very enthusiastic and patient