The staff is quite patient

The service was decent, and the front desk staff was okay. However, the process for returning the car was a bit unclear, and I suggest improving it.

High efficiency.

Easy to find the location. Only one person ahead, very quick process.

Customer reception was a little dodgy. I was pressured to pay for an upgrade. The company didn't actually have the compact vehicle I had booked, but did not disclose this. I persevered with my booked smaller vehicle and the company rep had to admit that they could only supply a larger vehicle (for no extra cost). The vehicle also had some cosmetic damage that was not disclosed. I had to take my own photos to prove to Hertz that the vehicle had some damage that their own pre-rental inspection did not show.

Excellent service - will use it again!