Our flight was canceled at the last minute, delayed car pickup by nine hours. The rental cost almost doubled without any prior notice. They said it was a deposit when we returned the car, but we haven't received any refund so far. Fake company. Prepayment is a disaster...
When picking up the car, the staff told me to return it with a full tank, and if not, they could refuel it for a price cheaper than outside. I returned it with a full tank, but they maliciously charged me for a full tank of fuel. I provided the fuel receipt and a photo of the fuel gauge, but they rejected it, claiming the timing didn’t match because I returned the car early. I was very careful to keep all the evidence, yet they still deducted the charges wrongly. Avoid renting from this company if possible.
The process was very slow and the waiting time was long. We booked a Mazda 5, but they gave us an MG instead, which was extremely difficult to drive! I've never driven such a hard-to-handle car before. There was no response when pressing the accelerator the first time, and the second time it just shot forward. Luckily, the roads in Auckland are wide and easy to drive on. If we had to drive on mountain roads in Queenstown, it would be terrifying. Next time, I will insist on not changing the car.
It was so easy to pickup the car at Budget, being that the location was in terminal. This was key being that we arrived after 8:30pm, and was so convenient ! Everything went really well.
About QEEQ:10.0/10
It was a flawless booking! Very easy, and the car was just perfect.
Everything was just perfect. But we have asked the counter staff at the time of pick up to take the cash instead of deducting the amount from credit card, the lady said your cash will be accepted at time of dropping the vehicle, and no deduction will be made from card. But when we went to Budget office on the date of return, it was closed and they said they will deduct the amount from card.
So, when we have mentioned at the time of booking that we will return the vehicle in the evening around 9PM-10PM, you should make a note of it to at least attend your customers at the given dropping time to either collect the money or to inspect the vehicle.
How can you make your customers false promises to accept cash at the end and just deducting it from the card at the time of return??
I found it very awkward and disrespectful.
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Budget Auckland Airport
Bert Holt
-
-
-
-
View more >Jessie Galbraith
-
-
-
-
View more >Mavis Sandy
-
-
-
-
View more >E.Shields
-
-
-
-
View more >S.PATEL
-
-
-
-
View more >