Melbourne, Great Ocean Road, Twelve Apostles, Adelaide

No instructions, parking was incredibly difficult!

Pickup and drop-off were very convenient.

Picking up the car took about 10 minutes. They asked if I wanted to buy insurance, and I said I already had another insurance policy. They said that was fine. The car had about 24,000 kilometers on it and some scratches. The front bumper had significant scratches, probably from entering and exiting underground parking lots, but I didn't mind much. When returning the car, the signs for the return area at Adelaide Airport were too small, and I had to circle around twice to find it. Returning the car was very convenient; the staff just recorded the mileage and the fuel gauge and told me 'It is OK!' I mentioned the car seemed old because I drove it a lot. They replied it was a new car that had only been rented 16 times. Overall, the experience was very good. 8 days, over 1,000 kilometers, from Melbourne - Great Ocean Road - Adelaide.

Arrived at the rental location earlier than the reserved time. The staff allowed us to pick up the car earlier, but the return time had to be adjusted accordingly. They asked if we needed insurance, and did not push further after we declined. Noticed a noticeable scratch on the car's rear upon pickup, which was then marked on the pick-up form by the staff.

It was fairly easy to find in downtown Melbourne. The car was in the parking garage of a building. We drove it to our accommodation to pick up luggage. The car was big enough to fit 4 adults and 4 large suitcases.