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From Chile
+56-226665927
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From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3441723186
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3441723186
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Great Ocean Road - Twelve Apostles

Reviewed: Thu, May 9, 2019
About Budget: 2.0 /10
I was rear-ended and returned the car to the rental company. The staff had a very unpleasant attitude, which was uncalled for! I was the victim, and I didn't want the car to be damaged either! I paid for the initial repair costs myself, and then I swapped for another car, but had to return it at the airport. The city office told me that I could claim the repair receipt at the return location, but when I got to the airport, nobody explained anything. I almost missed my flight after trying to explain for 40 minutes. Their service and efficiency were truly disappointing. However, a Chinese girl in charge of cleaning cars helped translate and explain for us, and her attitude was much better than those at the front desk. Unfortunately, there were no Chinese-speaking staff or interpreters at all at the airport. Though we could communicate, many technical terms were hard to understand. This is clearly worse compared to other car rental companies.

Relevant Reviews on Budget Melbourne Au Dtn

Myrna Monroe

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Reviewed: Sat, Jan 6, 2018
“Melbourne, Great Ocean Road, Canberra, Sydney”
About Budget: 10.0 /10
Pickup and drop-off were very convenient.
About QEEQ: 10.0 /10

Elma Ferdinand

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Reviewed: Fri, Jan 9, 2015
About Budget: 10.0 /10
I booked a Holden Swagon and got an almost brand new Dodge. The staff was very quick and the service was quite good.
About QEEQ: 10.0 /10

Sandy Jenny

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Reviewed: Mon, Mar 9, 2015
About Budget: 10.0 /10
Picking up the car took about 10 minutes. They asked if I wanted to buy insurance, and I said I already had another insurance policy. They said that was fine. The car had about 24,000 kilometers on it and some scratches. The front bumper had significant scratches, probably from entering and exiting underground parking lots, but I didn't mind much. When returning the car, the signs for the return area at Adelaide Airport were too small, and I had to circle around twice to find it. Returning the car was very convenient; the staff just recorded the mileage and the fuel gauge and told me 'It is OK!' I mentioned the car seemed old because I drove it a lot. They replied it was a new car that had only been rented 16 times. Overall, the experience was very good. 8 days, over 1,000 kilometers, from Melbourne - Great Ocean Road - Adelaide.
About QEEQ: 10.0 /10

Zachary Congreve

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Reviewed: Wed, Nov 18, 2015
About Budget: 10.0 /10
It was fairly easy to find in downtown Melbourne. The car was in the parking garage of a building. We drove it to our accommodation to pick up luggage. The car was big enough to fit 4 adults and 4 large suitcases.
About QEEQ: 10.0 /10

Emmanuel Field

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Reviewed: Sun, Apr 3, 2016
About Budget: 10.0 /10
Convenient location, many available cars, and they are new.
About QEEQ: 10.0 /10

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