Honest

Picked up the car at Munich Airport in Germany. The instructions differed slightly from what we found online, which was confusing. Asked at the information desk and then saw the signs. Took a number, waited in line, showed our documents, and were done very quickly.

There was no problem with the queue time. The main issue during the service was the insurance. Before departure, I had purchased full insurance on the Zuzuche website, but when I arrived at the local rental counter, I was informed it wasn't full insurance and had to pay over a hundred euros more. As tourists driving in a foreign country, we definitely choose to buy insurance, so I don't understand what the difference is between Zuzuche's full insurance and the car rental company's full insurance.

A very pleasant experience, looking forward to the next time

They tried to sell me their full protection after refusing two cars with dents and scratches. One should be more careful when collecting the vehicle and should do a full check-up before getting in trouble when returning the vehicle. When staff would try to warn you if you do not take their full protection insurance while the other staff would try to blame you on scratches you did not make when returning the vehicle. Just be cautious and smart when dealing with both kinds of staff.

Thanks QEEQ. I was suspicious at the beginning when booking a vehicle with that rate but it turned to be the best experience I have ever had thanks to your service.