Grand Canyon San Francisco

I previously used Yesaway and had a great impression, but this experience ruined it all. I won't choose this company again. On our last night, we stayed at the Hilton Hotel, which is on the way from the rental company to the airport. We informed the staff in advance, but they refused to stop. Later, we told the driver, and they still didn't stop, with a terrible attitude. There were only two of us in the car and no one else. Plus, I am a pregnant woman. We had to carry a lot of luggage to the airport and then wait for the hotel's shuttle.

Overall acceptable

The confirmation stated that there was a parking shuttle. I called Yesaway and was instructed to take green bus to shuttle. Once we got there we were stranded. Called several times and took awhile to get an answer on how to get there (language barrier). Finally was told to take Uber or taxi. Family waited on side of road while I got car. Process took almost an hour. When returning vehicle, Was told to call when almost there so Uber could be ordered, which I did. They said they’d order it when we got there. Arrived 10 min later and doors were locked. Waited 10 min outside. Returned vehicle and Uber was ordered but only held 3 of 5 in our party. They ordered another which got lost and the last two in our party arrived 45 min later and we almost missed our flight. We arrived to return the car 1 hr 45 min before flight and this shouldn’t have happened.

Price was good and dropped slightly after booking.

I have insurance with the credit card which is issued from Austria - so I couldn't get any document due to time difference to Los Angeles. In the 10 years, I have the card it's the first time that a car rental wanted proof. I paid insurance with easy rent cars, my credit card and at the rental company. I was the best-insured looser paying everybody. If you check the google maps reviews you will find out I wasn't the only one falling for this scheme. I guess It falls back to you when I have a voucher where stands I don't have to pay anything at the desk.

The car had some scratches and dents, but otherwise it was fine. Picking up my vehicle was smoothe. Dropping off, had a bit of a wait to get to the airport. First said it would be 5 minutes. I waited at least 5 minutes, then said it would be an additional 10 minutes. When I indicated I really needed to make my flight, then then took me to the airport. Other than that I think Yesaway is great, better than any Car Rental I have ever experienced. Prices are quite reasonable and hoping them keep them that way. Would like to see a little more customer service available at the counter when walking in. Overall the place seems empty, but the upside is that there isn't a huge crowd to compete with time wise. Overall I would give Yesaway a 9.8. I am very happy with them and would like to make this my Car Rental of Choice. Thank you Yesaway, and especially Thank you to Isaic who helped me when picking up my car rental. Michael Breskin