I had already booked a seven-seater SUV with AVIS through Zuzuche and paid in advance, but when I arrived they said there were no cars available and tried to give me a four-seater. Even though I had purchased comprehensive insurance, they kept trying to sell me more insurance.
It took almost three hours from queuing to getting the car. In the end, I had to reluctantly buy additional insurance to get a seven-seater, which was actually a car that had just been returned and not yet cleaned.
This rental experience was really terrible and the service was extremely poor.
I booked a Ford Edge, but they gave me a smaller Chevrolet Equinox instead. When I argued with the front desk, they said they didn’t have any Ford Edges available. If no Ford Edge was available, why not offer me an upgrade? Why downgrade me? For years, I've rented cars at Los Angeles Airport in the U.S., and at other rental companies, I could choose any car I liked from a parking area filled with medium and large SUVs. I could pick any one and drive off. At AVIS, however, they assign you a specific car, and in this case, they even downgraded me. This is truly unacceptable!
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