Very satisfied. The staff were very friendly, helpful, and patient.

The webpage showed that Sesame Credit exempts the deposit for certain cars, but after payment, the customer service informed us that not all models are exempt. The label for 'or similar models' was very unclear, and we only noticed it at the store when an employee pointed it out. Also, the insurance details were only explained in-store, indicating that insurance must be handled through the car rental platform. In summary, many details were vaguely described during the booking process, and full explanations were given only when picking up the car.

Not good to force people to write reviews! Bad review

The confirmation stated that there was a parking shuttle. I called Yesaway and was instructed to take green bus to shuttle. Once we got there we were stranded. Called several times and took awhile to get an answer on how to get there (language barrier). Finally was told to take Uber or taxi. Family waited on side of road while I got car. Process took almost an hour. When returning vehicle, Was told to call when almost there so Uber could be ordered, which I did. They said they’d order it when we got there. Arrived 10 min later and doors were locked. Waited 10 min outside. Returned vehicle and Uber was ordered but only held 3 of 5 in our party. They ordered another which got lost and the last two in our party arrived 45 min later and we almost missed our flight. We arrived to return the car 1 hr 45 min before flight and this shouldn’t have happened.

Price was good and dropped slightly after booking.

Like: We like the quick way that you handle customers and very kind to us.
Dislike: No thing that we didn't like.