San Francisco - San Jose - Monterey - Morro Bay - Las Vegas - Palm Springs - San Diego - Los Angeles

Great company, affordable prices, new cars, simple procedures.

Downgraded the car without reason, staff was inflexible, and waiting time exceeded 2 hours

The staff at the car rental company took advantage of Chinese tourists' limited English skills and set multiple traps. It was really bad.

1. Initially, the agent did not accept our Chinese driver's license with the translation (provided by ZuzuCar). After consulting with a supervisor, they finally allowed us to pick up the car but warned that this was a one-time exception. 2. When returning the car, the driver of the first (empty) shuttle refused to let us board, telling us to wait for the next one. The second shuttle took a long time to arrive, and the driver was more interested in chatting with local passengers, driving slowly, causing us to miss our flight. We were stuck at the airport for 24 hours. 3. We were given a full tank of gas and told to return the car with a full tank. A week later, we received a billing notice saying we prepaid $70 for a tank of gas?! We returned it with a full tank!!! Not booking with them again.

Like: Service staff was friendly and helpful
Dislike: Waiting time at SF airport car pick up was too long