Hertz MELBOURNE DT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Adonis Stella

Australia

Reviewed: Wed, Mar 21, 2018

About Hertz: 10.0 /10

Rented the car early in the morning. There were three groups at the office but no waiting was necessary, the process was very smooth. Original driver's license and its translation are sufficient. A kind and patient elderly gentleman assisted us, and the entire process from rental to picking up the car took less than 20 minutes. Very efficient!

About QEEQ: 10.0 /10

Hertz

Melbourne

Australia

1 days rental

Relevant Reviews on Hertz MELBOURNE DT

Michael Marner

Australia

1 days rental

Hertz

Melbourne

Australia

Reviewed: Tue, Jul 16, 2024

About Hertz: 10.0 /10

Very satisfied

About QEEQ: 10.0 /10

Abigail Harrod

Australia

1 days rental

Hertz

Melbourne

Australia

Reviewed: Thu, Oct 4, 2018

About Hertz: 8.0 /10

I didn't have the pre-prepared translation documents from QEEQ. After contacting QEEQ, they said there was nothing they could do and told me to cancel the order. Upon contacting Hertz, they informed me that in Australia, I could use their company's translation documents. They quickly sent me a template which I prepared myself. When I arrived at the Melbourne branch, I had already communicated with QEEQ about borrowing a booster seat for my child from Hertz. QEEQ customer service said I could just inform the Hertz branch and did not need to select it when placing the order. However, when I got to the branch, I was told it was the Australian school holidays, and all the booster seats had already been taken. I planned to travel along the Great Ocean Road with a 4-year-old child, and without a booster seat, this was not possible. Fortunately, the staff at the branch were very helpful, found a Target store 800 meters away that sold them, and I had to spend 99 AUD to buy one. QEEQ's service has issues; shouldn't they have reserved what I needed in advance?