Rented the car early in the morning. There were three groups at the office but no waiting was necessary, the process was very smooth. Original driver's license and its translation are sufficient. A kind and patient elderly gentleman assisted us, and the entire process from rental to picking up the car took less than 20 minutes. Very efficient!
Extremely thoughtful, enthusiastic, and meticulous service! Truly worthy of an international brand. Although it's a bit more expensive than other companies, the service is excellent, the car condition is great, and there's no worry at all. For international rentals, I always choose Hertz!
Extremely poor experience. I was attended by a Chinese staff member when renting the car in Melbourne. I confirmed the return details multiple times, and she emphasized twice that I only needed to return the keys and nothing else. I purchased all the recommended insurance for safety, but she told me I didn't buy roadside assistance. Later, QEEQ confirmed that roadside assistance was included in the full insurance, and I ended up paying an extra 25 AUD due to her misleading information. QEEQ mentioned that the personal insurance I bought through them wasn't visible to HERTZ, which was odd, especially since the Chinese staff member claimed I had purchased all other insurance except roadside assistance. When I returned the car at Adelaide airport, I provided the final refueling receipt, and the tank was full. The staff there just let me go. However, they deducted a pre-authorized amount of 168 AUD on the same day. I immediately called QEEQ, but they were confused too. Four or five days later, QEEQ sent me a HERTZ invoice charging 306.91 AUD, claiming the car was dirty with sand, requiring a steam clean for 180 AUD. We were five women on a road trip, and we kept the car clean, sweeping it daily. How could there not be sand on the Great Ocean Road? Why didn't they mention any of this when I rented the car? They also charged mysterious management fees and service fees! This is clearly extortion! I complained to QEEQ again, but they told me to wait. Eventually, HERTZ deducted the money directly, and QEEQ provided no solution even after a month. It seems they washed their hands off once the money was deducted! I'm utterly disappointed with both QEEQ and HERTZ! Future renters, think twice...
I had paid in full on Zuzuche, but when picking up the car, they still asked for a 200 AUD deposit, which they said would be returned the same night if there were no issues. I returned the car on February 4th and was told the refund would be processed that night, but I haven't received it yet! Contacting customer service has only gotten me a voicemail.
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