Upon arrival at the store, you need to enter your order number on the machine to get a queue number. They have a priority policy for members, and both service counters prioritize members. This caused a long wait for non-members like me, which I found unreasonable and unfair. I suggest having one counter for members and others for non-members.
The car provided did not match the reservation. The description mentioned it could fit three suitcases, but it could only fit one 24-inch suitcase and one 20-inch suitcase. They kept trying to upsell me on car and insurance upgrades. The car had many scratches on the driver's door.
Staff at Roissy airport agency very unpleasant and not accomodating. the car was very dirty (seats dirty and dog fur inside) and car body very damaged (10 existing damages). at middle travel, the car had a lack of oil so we have to find europcar in Brive for filling.
Car not the one ordered
Paid extra for no excess insurance but was expected to pay €1900 because not taken out with Europcar
Billed for petrol on return even though car was full tank
About QEEQ:8.0/10
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