Europcar Munich Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Chasel Martha

Germany

Reviewed: Sat, Aug 11, 2018

About Europcar: 2.0 /10

First, the front desk staff were impatient and not friendly. Poor service. Second, I asked for a car with more space at pickup and tried to communicate this several times, but the front desk refused. Another thumbs down. Third, I reluctantly took the car. Upon inspection, I found a small dent on the rear bumper, took a photo, and informed the front desk staff who told me it was fine and didn't note it. When returning the car (which had no incidents during use), the staff blamed us for the dent. Even after showing the pickup photos, they ignored our explanation and recorded it as our fault. Thumbs down again.

1 days rental

Relevant Reviews on Europcar Munich Airport

Hamiltion O'Connor

Germany

1 days rental

Reviewed: Tue, Aug 20, 2019

About Europcar: 6.0 /10

The car rental process at Munich Airport is indeed very busy. Europcar, SIXT, AVIS, and Hertz counters all have long lines. Europcar had five out of seven desks open, which was less than other companies who had all their counters open. However, a positive aspect was their numbered ticket system, so you don't have to stand in line after taking a number; you can browse nearby shops. This time, I waited nearly 40 minutes to get the car. I noticed that foreigners finished their process in just a few minutes; it took me less than ten minutes, but the groups of Chinese people in front of me took significantly longer, especially one group that took over half an hour.

About QEEQ: 10.0 /10

Julius Hughes

Germany

1 days rental

Reviewed: Sat, Aug 25, 2018

About Europcar: 8.0 /10

Picked up the car in the morning when there were few people. The first car they gave us was a JEEP, and they said there were no other models available. The front window had a crack longer than 10cm, so they replaced it with another car which still had a small crack on the front window, but they assured us it was fine to drive.