The explanation for the additional insurance service was inadequate, and the communication wasn't smooth. When I tried to clarify things afterwards, they blamed everything on me. Their customer service attitude was poor.
This rental ended up costing more than USD$900 with no clear explanation. This is outrageous and I have received no assistance whatsoever from multiple employees at your offices in Bologna Airport and Milan Malpensa Airport. The amount far exceeds our agreed contracted to price without any justification.
Big shock at the final price. Double what I had been quoted.
Staff not that helpful at Bologna.
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