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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 2891344326
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2891344326
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Total Failure and Insurance Fraud

Reviewed: Tue, Jun 4, 2019
About GREEN MOTION: 2.0 /10
Total Failure. Vehicle was collected in the pouring rain and we had to trust that there was some damage on the plastic lip under the bumper. When the vehicle was returned there was apparently more damage to this plastic lip at the bottom of the bumper in the form of a 45mm scratch. I cannot see how anyone could distinguish the difference between what was apparently there already, which was not visible, and what is claimed has happened since the vehicle was in my care. I am certain that no damage occurred to the vehicle whilst it was in my care. Out of interest I phoned Kia in Edinburgh to see if the £277 which Greencar are claiming for this addition damage to the already damaged front plastic bumper lip was reasonable. The price for this component is £22.59p This is simply insurance fraud and I am currently taking legal advice for which i shall be claiming my costs unless the £200 of my excess returned to me immediately.
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Economy | Volkswagen Polo or similar

Relevant Reviews on GREEN MOTION Green Motion servicing Edinburgh Airport

J.Banks

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Compact | Volkswagen Golf or similar
Reviewed: Wed, Feb 28, 2024
“Service with a smile”
About GREEN MOTION: 10.0 /10
Car was as expected for the size requested
About QEEQ: 10.0 /10
Nothing to say here

I.Batchelor

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Mini | Fiat 500 or similar
Reviewed: Mon, Sep 30, 2019
“Mixed Feelings”
About GREEN MOTION: 7.0 /10
The wait for collection was appalling spent over an hour with nowhere to sit and be comfortable, they did not accept your insurance for the car so we felt we were pressurised and intimidated to pay an extra excessive amount to carry on with the rental. They did upgrade the car but that was because we were not happy with the situation. Also there were other people in the same situation and they also were not happy with Green Motion.
About QEEQ: 10.0 /10
Overall booking with Easyrentcars was pleasant until we actually got to the pick-up point, then it all went wrong (see comments opposite). When I communicated with your customer service they were certainly on the ball and keeping in touch with e-mails constantly, and we still have dialogue with you trying to resolve this dispute and look forward, hopefully for a good result.
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Ali.H

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Mini | Fiat 500 or similar
Reviewed: Mon, Sep 23, 2019
“The best experience ever”
About GREEN MOTION: 10.0 /10
By far the best rental company out there . I upgraded my car for a really nice price
About QEEQ: 10.0 /10
Easy and fast booking service.I will definitely use it again.

A.Socrates

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Mini | Fiat 500 or similar
Reviewed: Sun, Sep 22, 2019
“Easy to book and rent a car but read all the small print so you don’t get caught out.”
About GREEN MOTION: 8.3 /10
Car was excellent and though small was ideal for 2 people. Long wait at pickup for an hour because of long queue. Several people arrived at the same time.
About QEEQ: 10.0 /10
Easy to book, good price and got a discount online with the app. Clear information given so we didn’t have to buy extras.
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Economy | Volkswagen Polo or similar
Reviewed: Sat, Jun 1, 2019
“Don't use Green Motion, just don't”
About GREEN MOTION: 8.0 /10
Terrible customer experience with Green Motion. They rent the cars out cheap but put every conceivable obstacle in your way to make you "have to" get their inflated insurance. First I was told I hadn't had my full licence long enough, then they changed their mind?! Then they told me that in order to get the car I had to provide a letter from my boss on company letter head as I was using a corporate card. This is not explained anywhere at all that I can see, and not possible in the time frame. When I went to leave I complained to the boss, who then allowed me to use my card (so their rules are bogus), upgraded the car, gave us a free extra driver, and unlimited mileage, BUT we had to get £400 excess cover at a cost of £120 pounds for 5 days. We already had insurance but were stuck and had to take it. So £33 car hire costed £153. But PUSH THEM ON THEIR BOGUS PRICES
About QEEQ: 10.0 /10
Fine

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