“The car was ready for use when I arrived, it was clean, tidy and had fuel, exactly as required”
About GREEN MOTION:9.7/10
The service was excellent, the vehicle was smaller than I anticipated but this was not a fault on the side of Green Motion, I would certainly use your Company again
It took a long time to get all the admin sorted as I was not aware I should have my NI number and DVLA code and clearing done.
As I did not know my NI number I had to phone around and finally got this all sorted.
It was good that I had taken my passport along as well, because a second ID was needed.
Terrible customer experience with Green Motion. They rent the cars out cheap but put every conceivable obstacle in your way to make you "have to" get their inflated insurance. First I was told I hadn't had my full licence long enough, then they changed their mind?! Then they told me that in order to get the car I had to provide a letter from my boss on company letter head as I was using a corporate card. This is not explained anywhere at all that I can see, and not possible in the time frame. When I went to leave I complained to the boss, who then allowed me to use my card (so their rules are bogus), upgraded the car, gave us a free extra driver, and unlimited mileage, BUT we had to get £400 excess cover at a cost of £120 pounds for 5 days. We already had insurance but were stuck and had to take it. So £33 car hire costed £153. But PUSH THEM ON THEIR BOGUS PRICES
The waiting time and handling documents takes very long. Counter was understaffed. Also the creditcard deposit is very high for such a small car and the refund takes a long time. This huge amount is blokking my creditcard for to many day's
About QEEQ:10.0/10
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