I wanted to rent a car with a spacious backseat that could fit three 24-inch suitcases, so I specifically chose a Volkswagen Golf. However, when I arrived at the rental office, there were only two Indian staff members with very average attitudes, and they said only the CHR was available. If I wanted another model, I would have to wait, but they couldn't say how long. Because I was in a hurry to leave, I reluctantly accepted. The next day, I contacted the rental platform to request a vehicle change, but after two days, they still couldn't reach the rental office. Extremely disappointed with the German rental company.

Do I really have to write a review? I'm too lazy to do it.

I have rented cars in Germany twice. The first time I rented an Audi A4 estate, but since they didn't have it, they upgraded me to a Volvo XC60, which was okay. This time I booked a Mercedes E-class estate, and again, they didn't have it, so they upgraded me to a Volvo XC60. Initially, I was a bit upset, but I found the XC60's noise insulation to be much better than the E-class estate I rented in the UK, and it had more space. The interior quality is much lower, and the driving feel of the Mercedes is definitely a class above Volvo.

Hertz service was good. The wait time to pick up the car was quite long, but there was a staff member to check the car upon return. Our car's windshield had a small dent from a rock, which was noted by the staff. Once the return process was completed, I received the billing statement a few days after returning home. The damage assessment was reasonable, good service.

I booked a BMW 3 Series without navigation but ended up with a Land Rover Evoque, which had only been driven for over 8000 kilometers, included navigation, and was a diesel version. What a pleasant surprise! I scheduled the pickup for 8 AM but arrived a little after 7 AM and was able to get the car immediately. The service was also excellent!