The service attitude is good.

Constant communication throughout the process, 3 hours! My goodness. All sorts of fees were not clearly communicated beforehand.

Service is good, but the speed is a bit slow.

I've never experienced any difficulties with Thrifty in the past, but here in Abu Dhabi. It started with the pick-up. I was an hour earlier then indicated and this gave already difficulties while the car was ready. Finally I was an hour late due to d-tours because of road works and a crying baby that required a bottle. Without any empathy I had to pay 189 AED extra for that single hour which also included 26AED Parking costs which is nowhere described! which is equal to 2.5 days rental... Where

Not all details about the terms and conditions where shown. I.e. Parking costs that have to be paid where not clear.

Extremely poor service