At the airport, go to the counter, present the booking confirmation, passport, driver's license, and IDP, and wait a moment for their shuttle bus. It will take about 15 minutes to reach their office. After a brief vehicle inspection, you are ready to go! Very simple and convenient!

Great service attitude, the most important thing is mutual understanding and trust!

The pick up service from the airport was terrible. I emailed there customer service to let them know my flight arrived after the normal working hours at the terminal checking desk and was told that if I was there by 10pm that was fine. I used there counter phone at 9-20pm to arrange a pick up and they kept using excuses not to come to the airport, saying I had cancelled the booking, my international driving permit was not valid even though they had not seen it and may be I couldn't drive in Japan even though they drive on the same side of the road as Uk. To get a pick up I had to ask a very helpful young man from the adjoining car hire counter to talk on the phone for me. He even photocopied my passport and both driving licences and emailed them to the Times car depot. It took him until 10-15pm to get them to agree to come and collect us from the airport. We had to wait another 30 minutes whilst the airport was closing down for the night. When we got to the depot it took a long time to sort out the paper work and then we were given quite an old car with not much tread on the rear tyres despite the fact I was hiring for over 3 weeks.

The drop-off experince with Times at Oshigaki airport was a bit frustrating since they forced me to drive 100m and fill up the car at their designated gas station even tough I had filled up the car at a gas station a few miles prior to arriving to the airport. I think I added a liter of gas in the tank ... but it delayed the drop off 10 minutes !! :-((

Would be good to provide the option of going directly to the Haneda pick up yard instead of airport counter, as the yard is located just near many airport hotels about 15 mins from the airport itself.