East Canada + Toronto

The staff were very friendly during both pick-up and drop-off. Initially, I planned to return the car the night before my flight, but the front desk lady checked and found my flight was the next morning, so she kindly adjusted the return time to the next morning. She also guided me on how to drop off the key. Even though the fuel tank wasn't completely full when I returned the car, they didn't charge me extra. Very impressive.

The staff were quite friendly, asking about insurance and whether we needed snow tires.

The processing speed is extremely slow, had to wait over an hour to get the car. The service phone is answered by an Indian, making communication difficult. Extending the rental by one day costs 280 dollars, which is unbelievable; that amount could rent a car for four days.

Very satisfied

Forced pre-purchase of a full tank of gas, aggressive insurance upselling, poor attitude, and the vehicle was in bad condition (perhaps because I didn't buy their upsell).