The car rental was quite small in terms of space. Unfortunately I left a pair of eyeglasses in the car, and the rental company was nearly impossible to get a hold of. The rental itself was fine, but their customer service when something is lost was mediocre at best.
About QEEQ:10.0/10
Easy to book and the price offered was great as usual.
Waited one and a half hours for the mini van to come, but the staff was very courteous and helpful.
About QEEQ:10.0/10
Excellent booking service. We booked a total of four cars on EasyRentCars App on our trip from HongKong to Vancouver, Calgary, Toronto, HK. Very smooth service and good pricing.
I rented an SUV but we could not fit all our luggage in the trunk. We had 2 medium suitcases and 2 duffle bags but we could only fit 1 suitcase and 1 duffle bag in the trunk. It felt uncomfortable to leave our other luggage in the back seat when we parked in stops along the way.
About QEEQ:8.0/10
QEEQ staff were very helpful when we said our flight may arrive late and we may be late in picking up the car. They arranged with Dollar for us to do a late pick-up.
Like: The kind lady at the desk gave us an upgrade for free from a golf to a Kia Optima Dislike: Car didn’t have great features but that’s no one fault
“Not dealing with EasyRentCars anymore, even when u tried to make me happy sending me a 5% coupon !!!”
About Dollar:5.3/10
Very rude staff not understanding how it feels after you land from a 15 hours flight, insisting to charge a full day cause i had arrived an hour early than my pick up time !
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View more >Dislike: That the car did not have enough USB connectors
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View more >Dislike: Waiting due to long weekend
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View more >Dislike: Car didn’t have great features but that’s no one fault
Waleed Mostafa
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