Frankfurt-Cologne-Heidelberg-Stuttgart-Munich-Salzburg-Vienna-Prague-Dresden-Berlin

Instructions are unclear, charged for insurance in China and again locally, consumer fraud.

The staff at the pickup location seemed quite clueless and added extra charges beyond what was on the order. The safety seat they provided was also very poor. After an accident, there was nobody at the counter to answer the phone, so I had to call the hotline number on the contract and then get transferred to the counter. Their hotline and counter staff had differing opinions on whether to call the police, and their final reimbursement response was inconsistent with what was on the contract.

It was okay

The airport service was good, although it took a bit of time to find the counter.

Located at the airport, making car pick-up very convenient.