Nice little run around car

The airport pickup and drop-off service was very attentive. They took us to the airport immediately after returning the car, which was great.

The company is located outside the airport, but they provide a shuttle service, which is very convenient. I prefer this to the ones inside the airport as you don't have to walk back to the airport after returning the car.

The pick-up and drop-off shuttle service was very convenient, and I was satisfied with the other services as well. However, we had an accident during our trip, where the other party was fully responsible, and we had local police documentation proving it. Moreover, we had purchased full insurance with zero deductible. Despite this, the rental company claimed it was industry practice and withheld a deposit of 16,000 yuan, stating it would be returned a month later. In contrast, our friends who rented from a foreign car rental company under similar circumstances only had to write a report and were not charged a cent. I don't understand why EZU operates this way. This rental experience has affected my choice to continue renting from QEEQ in the future.

The car rental process lacked standard procedures, and the quality needs improvement. The fact that the car was old was not indicated, leading to unmet expectations.

Like: Easy to deal with good standard of service with no B.....s..t. Got what I ordered very efficient