Europcar FRANKFURT AM MAIN NO TRUCKS Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Nora Keats

Germany

Reviewed: Wed, Oct 10, 2018

About Europcar: 6.0 /10

Order contents not followed

Europcar

Frankfurt

Germany

1 days rental

Relevant Reviews on Europcar FRANKFURT AM MAIN NO TRUCKS

Jason Burne-Jones

Germany

1 days rental

Europcar

Frankfurt

Germany

Reviewed: Thu, Oct 10, 2024

About Europcar: 10.0 /10

Very good

About QEEQ: 10.0 /10

Clyde Abe

Germany

1 days rental

Europcar

Frankfurt

Germany

Reviewed: Mon, Dec 6, 2021

About Europcar: 4.0 /10

I booked a Mercedes A-Class, and after checking the website, I found that equivalent cars were Audi A3 or Infiniti Q30. But when I arrived at the store, I was given a Volkswagen Golf (which is much cheaper according to the website, and I would have chosen that to save money). The store said it was because this Golf had higher specifications. Very frustrating, but since there was no other option and I had already paid, I had to accept it. Due to changes in the pandemic situation, I was worried about travel restrictions when returning to Germany, so I wanted to contact the rental company for a different drop-off location. Although it was expensive (400 euros), the main issue was the customer service attitude. They were not accommodating at all; it felt like I owed them money and they were chasing me to return it to the agreed location. Customer needs changed due to the pandemic, and it's not like I wasn't paying the fee. They didn't need to make it so difficult for the customer.