CAR RENTAL REVIEWS ON EUROPCAR IN FRANKFURT

Fairly satisfied. There was a minor issue with the car's tire during the trip. I called customer service, and later at another city's rental location, the car was replaced. The issue was resolved relatively smoothly.

The rental service at Terminal 2 was closed, so I had to go to Terminal 1 where there were not enough staff. It took nearly two hours to get the car.

The staff at both the pickup and drop-off locations were very friendly.

Quick service, short waiting times

Scam company. I rented a car for two days, and the bill shows I exceeded the mileage by 17,769 kilometers. They even sent me a bill asking for 8000 euros. They directly deducted my 300-euro deposit. I'm currently disputing this. Hopefully, the platform will support me.

Pretty good.

Great service

Satisfied

Satisfied and efficient

Since we arrived at Frankfurt Airport early on a Sunday morning, there was only one staff member working. Our reservation was for 10 AM, but we didn’t want to wait for over an hour. We directly approached the car rental staff and asked to pick up the car early. To our surprise, he was very happy to assist us. He explained all relevant details clearly with no upselling of any services, and we successfully got the car ahead of schedule. The return process was also very simple and smooth, and the pre-authorized deposit was refunded on the same day! No excessive promotion of any products! The return procedure was very seamless as well! In the future, we will definitely consider Eurocar as our first choice for car rentals!

Extremely satisfied!

The experience was quite similar to the reviews: 1. The reserved car model wasn't available. I booked an AUDI A3 but was given an MG EHS-PHEV hybrid. Not sure if it was an upgrade or a downgrade. Shortly after getting on the highway, I felt a slight vibration in the front when decelerating. Then, there was heavy rain and a warning about low tire pressure in the front-right tire, which gave me a scare. Luckily, there was a gas station ahead where I could inflate the tire for free. After checking, there didn’t seem to be any punctures, but I didn’t dare to drive over 120 km/h anymore. It was nerve-wracking... 2. At the counter, as soon as I mentioned I had booked online insurance, the staff's attitude turned unpleasant, and they complained for quite some time. 3. When picking up the car, there were no staff present. The pickup area was dimly lit, and the car was black. There was a noticeable dent spanning across the lower part of the trunk lid that looked like part of its design curve, so I didn’t notice it. When returning the car, they insisted it was our fault since the photos I took only showed part of the dent. This was ridiculous! Although I had full supplemental insurance, this kind of reasoning is just unreasonable!

Satisfied

Very satisfied

Very satisfied.

I booked a Volkswagen Touareg four months in advance, but they gave me an Audi A6 instead. This is hard for me to accept, but I had no choice because there were no other cars available, and the rental company didn't provide any explanation. We are a family of five with a lot of luggage, so we booked a large car. How are we supposed to fit our luggage in a sedan? The trunk couldn't fit everything, so we had to carry two pieces of luggage inside the car, which defeats the point of booking a specific model. The website stated 'similar models', but giving us a sedan instead of another similar large car is unreasonable. Secondly, I paid 30% more for the Touareg compared to the A6. Why did they give me a cheaper car despite my higher payment? This lack of honesty affected our comfort throughout the 16-day trip. A better car with a higher price is acceptable, but a lack of basic integrity makes future bookings questionable, as paying a premium didn't mean getting the reserved car. This shows a complete lack of contract spirit.

Satisfied

Very satisfied

I don't want to blame the staff at the Frankfurt Airport T1 counter, as I think he did the right job suggesting me a gasoline car instead of an EV (although I wonder the Mercedes was a reasonable option). With the change of car I was charged quite a bit at the counter additionally, but that is still understandable. What confuses me is the mysterious 30EUR additional charge on my credit card 1 month after rental, as well as the fact Eurpocar never replied to my request for sending me a full invoice via email. At the end, their website's contacting form doesn't allow me to send this claim due to some technical error on the website. I hope I'm the only one with this kind of experience.

I don't think QEEQ had any role to play in this confusion.

The service was smooth.