The service was very fast.

Could never reach international support by phone, only through internet calls to another country. Staff were polite but couldn't solve any problems, making them useless. Return address was wrong, and after calling, was given another wrong address. Wasted 2.5 hours in downtown Toronto traffic and eventually had to ask for directions on the street. The correct address was only two blocks away.

The rental company staff didn’t explain clearly during pickup, so we ended up buying additional insurance to reduce the excess, even though we had already purchased a comprehensive supplement insurance in our home country. I thought it was a pre-payment, so I signed the document.

Returned the car half an hour late due to traffic, but they waived the extra fee immediately.

Like: It was easy to get the car and returned it.
Dislike: It was only one car on the lot so when they told me to choose the car I wanted there was only one.