Vancouver Experience

Hubery Silas

Canada

Reviewed: Wed, Aug 15, 2018

About Routes: 2.0 /10

We waited 40 minutes for someone to pick us up, but when we were about to get in the car, it drove off. We called the rental company and waited another 15 minutes before another car arrived. We have rented from this company twice. The first time, we returned the car at 8:00 AM, but there was no one at the lot. We left the keys on the counter and had to take a taxi to the airport ourselves. The second time, when we returned the car after coming back from Banff, no one attended to us for a long time. We handed over the keys and were told we could leave. I insisted on a proper check and signed confirmation that there were no issues. The gas tank was empty when we picked up the car.

Routes

Vancouver Airport(YVR)

Vancouver

Canada

1 days rental

Relevant Reviews on Routes Vancouver Airport

Hilary Addison

Canada

1 days rental

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sun, Dec 1, 2019

“Vancouver-Banff-Vancouver”

About Routes: 8.0 /10

The rental company's service was quite good. Upon arrival at the airport, I called them and they directed me to the pick-up location. There was no hard sell when picking up the car, and the process was quick. The car itself was satisfactory overall. However, the company didn't thoroughly clean or inspect the car before handing it over. There was trash left by previous users, and the windshield washer fluid was low after a single use, so I had to buy a bottle to refill it.