The car felt a bit old. I rented it for 27 days, and the dashboard indicated maintenance was needed. I went back to the rental company to request a car change, but the staff said to ignore it and drive as usual. Although there were no issues afterward, I was uneasy the whole time. Negative review! Additionally, I asked about extending the rental period during my visit, but the extension cost was much higher, and I would have to return to the store at the end of the period. I decided against it.
The service has been slow recently during the pandemic. I was given a Nissan Rouge from the same group. The car had some issues; it shook while driving at high speed and the engine noise inside was like being in an airplane cabin...
The rental company staff didn’t explain clearly during pickup, so we ended up buying additional insurance to reduce the excess, even though we had already purchased a comprehensive supplement insurance in our home country. I thought it was a pre-payment, so I signed the document.
“The car ran well and needed to fill up less than I thought I would on such a long trip.”
About Hertz:8.0/10
Car over all was very clean but found old food like smarties and cornflakes under the seat from previous renters.
Also I was unable to reach the Hertz local branch by calling their local line of the Toronto Airport. Kept connecting me to their general line and could not get a hold of anyone to let them know that I can't find their location.
About QEEQ:10.0/10
The pick up location was incorrect and caused a lot of undue frustration. The rental cars were in Terminal 1 and not Terminal 3 of the airport.
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