This rental experience was very unsatisfactory compared to previous ones. Your company requires the renter to be the sole driver. If additional insurance is not purchased, my husband is not allowed to drive! I only used my name to pay for the car online, but I am not the driver! Therefore, I am very dissatisfied! Other companies such as National, Yesaway, and Chic Car Rent do not have such requirements or extra named driver fees. So, I will not rent from Europcar again in the future.

The staff was extremely rude! The Thai woman kept frowning, yelled at people fiercely, and looked very impatient.

Good car, clean, but walk far to pick up a car location also when you return a car

Very easy and good deal.

It’s a very bad and terrible experience with europcar, we have to wait almost 2 hrs for pick up car, the car also dirty, old with a poor maintenance, low tires pressure that make us doubt in your service quality and security.

Got to walk to carpark to Collect/return car. When I reached still have to wait for car to arrive

Good