The car's condition was quite average. The front windshield had adhesive marks left after removing a film, making it very blurry and hard to clean, which affected visibility. The front desk tends to upsell insurance. If there are other rental companies available, it's better to avoid this one.
It's been over two months and the deposit still hasn't been refunded. They've been stalling, saying the UnionPay card refund process is slow. I clearly used a dual-mark card through the Visa channel in USD. After endless back-and-forth with them and their customer service via email, it was truly a terrible car rental experience!
We waited around 20 minutes to get a car upon pick-up. It might be a miscommunication between counter staff and pick-up staff.
About QEEQ:10.0/10
All great !
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