Very satisfied!

The staff was friendly and the procedures were simple.

Booked a month in advance and paid for an Audi A4 (luxury car). Upon arrival, I was informed that there were no cars available and was given an Opel (mid-range car) instead. After the car window was damaged, they only replaced it with a very small JEEP. Very dissatisfied with the service. This company offers very low value for money.

Clean store signage and guidance all the way. However, the store receptionist was quite rude. She first said the car I rented was too small, claiming that with three pieces of luggage in a Smart Forfour, the police would pull me over and fine me. She forced me to upgrade, costing an extra 10 euros per day. Then she repeatedly emphasized that I hadn't bought their insurance. I showed her the insurance I bought in my country, and she said she didn't know if that company would cover it. The car was very new with just over 20,000 kilometers. The vehicle was very clean when received.

Меджер предложил два варианта: Ждать забронированую машину 2часа или взять более дорогую и уехать сейчас. Развод чистой воды! Пришлось согласится так как был с ребёнком. Плюс называет итоговую сумму в евро, списывают в долларах с комиссией, без предупреждения! С начала берет карту, блокирует деньги, потом даёт читать контракт! В итоге заплатил на 120 евро больше чем планировал.