Overall satisfaction

The service was excellent, no pressure to buy insurance.

Long queues, always pushing insurance, GPS, fuel at $5.55 per gallon, etc.! Overall, wasted too much time! The booking confirmation is useless! When I arrived, the booked Nissan was unavailable. On the rental website, a Corolla (similar to the domestic Leiling) was considered equivalent. Since there were no cars left, they said I had to take a Chevy, which was smaller! They said I had to wait or choose the Corolla. Although no extra charge was supposed to apply, I was charged an additional $111.65 for eight days! Complaints were ineffective! They claimed the two car models had different rental rates...

The staff at the service counter were very nice and explained the differences between vehicle categories in detail.

There were more people in line here than at any other rental company, mostly Chinese people, probably because their promotions in China were quite successful. The explanation about the vehicle categories was not very satisfactory.