Service was good, but be sure to inspect the car and take photos for records! When we returned the car, they said inspection wasn't necessary, but once we got back home, they claimed there were scratches. Fortunately, we had full insurance, so it was covered quickly.
At our flight arrival Hertz was the only rental car booth closed. All the other rental cars were opened. we tried to deal with the Hertz "auto-pickup" box and it was a mess. Hopefully a Hertz agent showed up after 15 mn and we were able to make the papers. But we lost 45 mn in the process with a lot of stress (we thought at some point that we would have to deal with this "auto-pickup" box)... especially when you see that all other customers from other rental cars companies were treated the correct way. So a really bad experience with Hertz. On the positive side, the car was nice.
We got a free upgrade on the vehicle class (as they didn't have small cars available) which was great!
About QEEQ:10.0/10
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