There were many people in line. It's recommended that one person handle the car rental procedures while others wait for the luggage. The service attitude was great, and self-service car pick-up was very convenient.

Very satisfied!

The Hertz store near the Oslo Royal Palace is the worst in my nearly 20 years of car rental experience. I had a reservation to pick up the car at 19:30, but the store was already closed when I arrived. They offer a self-service option, but the store didn't contact me in advance. Self-service requires a deposit and signing a form, and then you get a code to retrieve the key from the machine. After contacting the car rental company, I had to change my plan and pick up the car the next day. They gave me a car with two scratches. To avoid trouble, I returned the car the next day during business hours to confirm everything was fine. Two days later, I received an email from the store saying there was an issue with the hood and needed repairs. This store is really terrible, and the car rental company's customer service is now handling the situation.

Quite satisfied

We were upgraded to a Volvo V60 diesel, which was great. The vehicle was new and very feature packed, and we loved our drive in Norway with this wonderful car. Many thanks to Hertz for this! However, we would suggest to Hertz ihat the personnel at the rental counter shoukd typically take a few minutes to take the customer to their assigned vehicle, and spend a few minutes with basic orientation. That allows customers to ask questions on the car, since we come from Asia, and some of our cars are different from the ones used in Europe.

The platform was great, very responsive, and the customer service was also very prompt!